All of a sudden I can't use words for my coupon codes. What is going on?

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    Asked on March 24, 2014 at 02:42 PM

    I used to be able to use words for my website and now it says Alphanumeric only? Can you please help?


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    Answered on March 24, 2014 at 04:44 PM


    Is it when you add the coupon codes to the payment wizard? Or, is it when you fill in the coupon codes to the live form?

    I have no problem with using all alphabet in the coupon codes, check the screenshot below:

    If it's on the live form, then please let us know the exact webpage URL to where the form is embedded so we can check. I would also like to suggest re-embedding your form using our iFrame Method: Getting the Form iFrame Code if the issue is related to the live form.

    Please let us know.