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  • Profile Image

    Was there a change recently that caused the delivery of my forms to change?

    Asked by toryg on March 24, 2014 at 04:12 PM

    One of my clients that has multiple websites and contact forms started recieving a second version of the form in the last week or so. I also started receiving the forms which is ok, I just noticed the difference last week. As is it right now, they are receiving duplicates of all their websites' forms.

    Please let me know if there something has changed and if we need to change anything on our end to fix this. They would like to get this resolved as soon as possible.

    Also, feel free to contact me if you need additional information.

    the websites are:

    cafeent.com

    tavern24.com

    tablefields.com

    Page URL:
    http://www.cafeent.com

    My Forms contact forms multiple websites resolved all
  • Profile Image

    Answered by Cesar on March 24, 2014 at 06:32 PM

    From my understanding, you are currently having duplicate email notifications being sent from:

    cafeent.com

    http://www.jotformpro.com/form/22482474008957

    tavern24.com

    http://www.jotformpro.com/form/21733023618952

    tablefields.com

    http://www.jotformpro.com/form/22054850599965

     

    All 3 forms have the same configuration. All three contain 2 Email Alerts. One configured to send the email to tory.greensky@gmail.com. Then second email notification on all three forms does not have a Sender Email Selected:

    First Notification:

    https://shots.jotform.com/cesar/screens/tablfields01.jpg

    Second Notification:

    https://shots.jotform.com/cesar/screens/tablfields02.jpg

     

    Please try removing the Email Notifications and recreate the neccesary ones on each form. Do let us know if the issue persists. Thank you.

  • Profile Image

    Answered by toryg on March 24, 2014 at 09:40 PM

    Perfect thanks!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 24, 2014 at 10:08 PM

    Hello toryg,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!