- torygAsked on March 24, 2014 at 04:12 PM
One of my clients that has multiple websites and contact forms started recieving a second version of the form in the last week or so. I also started receiving the forms which is ok, I just noticed the difference last week. As is it right now, they are receiving duplicates of all their websites' forms.
Please let me know if there something has changed and if we need to change anything on our end to fix this. They would like to get this resolved as soon as possible.
Also, feel free to contact me if you need additional information.
the websites are:
- CesarAnswered on March 24, 2014 at 06:32 PM
From my understanding, you are currently having duplicate email notifications being sent from:
All 3 forms have the same configuration. All three contain 2 Email Alerts. One configured to send the email to firstname.lastname@example.org. Then second email notification on all three forms does not have a Sender Email Selected:
Please try removing the Email Notifications and recreate the neccesary ones on each form. Do let us know if the issue persists. Thank you.
- torygAnswered on March 24, 2014 at 09:40 PM
- JotForm Supportashwin_dAnswered on March 24, 2014 at 10:08 PM
On behalf of my colleague, you are welcome.
Do get back to us if you have any questions.