pdf attachements on emails automatically turns back on

Hi,

I want to give you some feedback. We have 3 emails with each order that comes in: one notification to us, one order confirmation and one set to send on the pick up date. I continually turn off the pdf attachment of an invoice and it continually turns itself back on. Yes, I do click 'save', that is not the issue. It happens over and over and I can't see a fix.

Thanks,

Lynn

Hello Lynn - Apologies for the inconvenience.

Are you referring to this form? https://www.jotform.com/202975312888163

I checked the Notification and Autoresponders but all are currently set not to attach a PDF.

Are you perhaps referring to a different form? Kindly share its URL so we can check.

Guide: Where-to-Find-My-Form-URL