pdf attachements on emails automatically turns back on

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    lynnrwill
    Asked on November 17, 2021 at 01:26 PM

    Hi,

    I want to give you some feedback. We have 3 emails with each order that comes in: one notification to us, one order confirmation and one set to send on the pick up date. I continually turn off the pdf attachment of an invoice and it continually turns itself back on. Yes, I do click 'save', that is not the issue. It happens over and over and I can't see a fix.


    Thanks,

    Lynn

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    Sonnyfer
    Answered on November 17, 2021 at 04:57 PM

    Hello Lynn - Apologies for the inconvenience.

    Are you referring to this form? https://www.jotform.com/202975312888163

    I checked the Notification and Autoresponders but all are currently set not to attach a PDF.

    1637186213_61957aa506916_

    Are you perhaps referring to a different form? Kindly share its URL so we can check.

    Guide: Where-to-Find-My-Form-URL