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    Hi, I too have the problem where link to submitted .jpg's fails. See error code in message body.

    Asked by nzmr on March 24, 2014 at 06:36 PM

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
          <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>2F0472E40F08C7E6</RequestId><HostId>81R44PqApiokmJHMaweM/CzmTU6JK9ahOuH+79aug7Mo7ocDvZzMAoJi98xSGKxt</HostId></Error>


    Download link: https://s3.amazonaws.com/jufs/nzmr/40807145172854/261508127781947706/Frank%20G.JPG


    I have cleared my form cache but don't know what to do from here.


    Kind regards


    Phil Beattie

    Page URL:

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    JotForm Support

    Answered by jonathan on March 24, 2014 at 08:09 PM

    Hi Phil,

    I tested the download link from the http://www.jotform.co/form/40807145172854 form's submissions and I was able to download the file.

    This is the link


    This was the file


    Can you please retry. Inform us if still not able to download it.