Submissions from app not showing and not notified

  • Profile Image
    thesmashclub
    Asked on November 17, 2021 at 06:10 PM

    Hi there,


    I have created an app and put through 2 submissions to test. Thesubmissions are not showing when you first look at the list of apps, it shows eventually when you CLICK on submission.


    Also, I did not receive an e-mail notifying me of a new submission.


    Can you please help?


    Tabatha

  • Profile Image
    Richie_P
    Answered on November 18, 2021 at 03:22 AM

    Hi Tabatha,

    I have tested the issue on my sample APP but the submission counter is working at my end.

    firefox_qBlrnBtGuo.png

    I have cleared your form cache.

    Kindly check again if the issue persists.

    Please note that the Jotform Apps doesn't have a notification email.

    firefox_XFFisS62Zs.png

    If you're referring to a form linked to your Jotform Apps, please make sure it has a notification email.