Submissions from app not showing and not notified

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    Asked on November 17, 2021 at 06:10 PM

    Hi there,

    I have created an app and put through 2 submissions to test. Thesubmissions are not showing when you first look at the list of apps, it shows eventually when you CLICK on submission.

    Also, I did not receive an e-mail notifying me of a new submission.

    Can you please help?


  • Profile Image
    Answered on November 18, 2021 at 03:22 AM

    Hi Tabatha,

    I have tested the issue on my sample APP but the submission counter is working at my end.


    I have cleared your form cache.

    Kindly check again if the issue persists.

    Please note that the Jotform Apps doesn't have a notification email.


    If you're referring to a form linked to your Jotform Apps, please make sure it has a notification email.