why cant I edit my email address in my account

  • nina
    Asked on November 17, 2021 at 9:15 PM

    Jotform won't let me edit my email account in my settings. Why?

  • John Support Team Lead
    Replied on November 17, 2021 at 10:20 PM

    Hello Nina - You are using a GUEST account which is a temporary account. That prevents you from updating the email address.

    Now, if you have an existing regular Jotform account, please log in to it so you can update the email address.

    GUIDE: https://www.jotform.com/help/1271-how-to-change-your-account-email-address/