unbale to "Download to PDF" for a submission in the mobile

  • Profile Image
    Anthony Cooper
    Asked on November 17, 2021 at 09:15 PM

    I am no longer able to "Download to PDF" for a submission in the mobile app. This is a must have.... please assist....

    This is a re-post of a comment on How Jotform Apps Differs from Jotform Mobile Forms

  • Profile Image
    Answered on November 17, 2021 at 10:09 PM

    Hi, We are sorry for the inconvenience caused to you.

    Kindly log out of the Jotform app and log back in then try downloading the PDF once again.

    If the issue still persists, please let us know the form URL, your mobile info and a screenshot of the console displaying the error message. If you can manage to create a short video and upload it on Google Drive and share its link here, it will help us troubleshoot this problem further.

     We are waiting for your response on our forum, so just let us know