Doesn't my plan allow me to receive 100 submissions per month without a charge?

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    JanetKerby
    Asked on March 24, 2014 at 08:13 PM

    I have only received one submission (a test of a new form I've created) this month.  I had not received any submissions since I used jotform for summer workshop registrations last year.  Now as I prepared to send my third e-mail with the link embedded I get an error message that says "Oops you've reached your limit".  What does this mean?  A quick answer will be appreciated.

  • Profile Image
    jonathan
    Answered on March 24, 2014 at 09:20 PM

    Hi,

    I checked your JanetKerby account and there is NO "Overlimit" status on it.

    As of my latest check, your total submission count is only 2.

    Can you please try clearing your browser's cache first before logging back to JotForm http://www.jotform.com/login

     

    Please inform us if issue persist.

    Thanks.

  • Profile Image
    JanetKerby
    Answered on March 24, 2014 at 09:40 PM
    Thank you for the answer. I went out of that form and then back in and it
    let me send an invitation e-mail. The error occurred a few more times as I
    continued to work and each time, I just exited the form then went back in
    and that solved the glitch.
    ...