What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Doesn't my plan allow me to receive 100 submissions per month without a charge?

    Asked by JanetKerby on March 24, 2014 at 08:13 PM

    I have only received one submission (a test of a new form I've created) this month.  I had not received any submissions since I used jotform for summer workshop registrations last year.  Now as I prepared to send my third e-mail with the link embedded I get an error message that says "Oops you've reached your limit".  What does this mean?  A quick answer will be appreciated.

  • Profile Image
    JotForm Support

    Answered by jonathan on March 24, 2014 at 09:20 PM


    I checked your JanetKerby account and there is NO "Overlimit" status on it.

    As of my latest check, your total submission count is only 2.

    Can you please try clearing your browser's cache first before logging back to JotForm http://www.jotform.com/login


    Please inform us if issue persist.


  • Profile Image

    Answered by JanetKerby on March 24, 2014 at 09:40 PM
    Thank you for the answer. I went out of that form and then back in and it
    let me send an invitation e-mail. The error occurred a few more times as I
    continued to work and each time, I just exited the form then went back in
    and that solved the glitch.