On form submission receiving a Captcha

  • Profile Image
    floatandrestore
    Asked on November 17, 2021 at 11:55 PM

    Hello.


    We have a form with you guys and its now asking people to confirm they are a human through hcaptcha.


    Is this somthing that you have added and if so can we please turn it off?

  • Profile Image
    Kenneth_C
    Answered on November 18, 2021 at 06:11 AM

    Thank you for reaching support,

    The Captcha is implemented to prevent SPAM submissions, however, please share with us your IP Address so we can have our backend team, whitelist your account to prevent this.

    Here is how: https://whatismyipaddress.com/.

    Awaiting your response.

    Best.

  • Profile Image
    floatandrestore
    Answered on November 18, 2021 at 08:00 PM

    Hello.


    One Ipad IP address says IPv4: 58.171.58.84


    and the other is IPv4: 58.171.58.84


    Thankyou



  • Profile Image
    roneet
    Answered on November 18, 2021 at 08:14 PM

    Let me forward your concern to our backend team to whitelist your username.

    Thanks

  • Profile Image
    floatandrestore
    Answered on November 19, 2021 at 10:22 PM

    Thankyou

  • Profile Image
    roneet
    Answered on November 19, 2021 at 11:02 PM

    We have whitelisted your username. You should not receive the Captcha on your forms.

    Let us know if you have any further queries.

    Thanks.