Opening embedded forms, I was on the wrong account, can we carry on from this one please?

  • Profile Image
    martenboersema
    Asked on November 17, 2021 at 11:59 PM
    • Profile Image Boersema_Marten
    • Asked on November 17, 2021 at 03:47 AM
    • Good morning
    • I have a form and if the client uploads Images to it, when I receive the feedback and try to open it on my side, it shows me
    • Whoops!
    • Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.

    • Edit

    • Profile Image ashwin_d
    • Jotform Support
    • Answered on November 17, 2021 at 04:52 AM
    • I did check your account, but you have not built any forms yet. Do you have any other account?
    • The issue could be related to source account privacy setting, which requires the form owner to be logged in to Jotform account to access uploaded files. Please ask form owner to uncheck "Require log-in to view uploaded files." privacy in account and see if that solves your problem. You may also like to take a look at the following guide, which should help you: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files/
    • If the issue persists, please share the file URL which shows not found error and we will take a look.
    • We will wait for your response.

    • Profile Image Boersema_Marten
    • Answered on November 17, 2021 at 05:51 AM
    • I was in the wrong login. The email should be martenboersema@gmail.com
    • Where do I find the "Required log-in part?
    • Edit

    • Profile Image Cecile_A
    • Jotform Support
    • Answered on November 17, 2021 at 06:05 AM
    • Hello,
    • Kindly go to your account settings (https://www.jotform.com/myaccount/settings) and uncheck "Require log-in to view uploaded files."
    • 1637147018_6194e18ac9c15_1.png
    • Let us know how it goes.
    • Thank you.


  • Profile Image
    martenboersema
    Answered on November 18, 2021 at 12:00 AM

    I have Unchecked the Require loging and now it opened. Thanks for your prompt response.