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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not submitting

    Asked by rebeccaannephotography on March 24, 2014 at 10:35 PM

    I have a form that several people have filled out and the only reason I know they filled out the form is because the paypal payment went through.  I had one successfully go through and I tried it on a different browser and it worked fine, but since someone else has filled it out and I never received it.

    Page URL:
    http://form.jotform.us/form/40785061848159

    form not submitting different and
  • Profile Image

    Answered by Cesar on March 24, 2014 at 10:54 PM

    Checking on your Form's Submission Page, I do see a total of 4 submissions made to your form:

    https://shots.jotform.com/cesar/screens/rebbeannsubs.jpg

    I do also see that the email alerts are being sent as well:

    Email Log:

    Current Server: /var/log/jotform/amazonSES.log:[24/Mar/2014:19:17:28 -0400] 40785061848159 AmazonSES Sent email to contact@rebeccaannephotography.com - MessageID:00000144f6626972-7c2c214f-9fe9-4d1b-8f74-89ebb412bd02-000000 - RequestId:777c3dc7-b3aa-11e3-b2b9-252d2cddbb59 /var/log/jotform/amazonSES.log:[25/Mar/2014:02:37:00 +0000] 40785061848159 AmazonSES Sent email to contact@rebeccaannephotography.com - MessageID:00000144f719172d-3fd928a6-d411-4070-aedc-55073519877f-000000 - RequestId:568b681d-b3c6-11e3-877f-e5670461325c /var/log/jotform/amazonSES.log:[25/Mar/2014:02:37:17 +0000] 40785061848159 AmazonSES Sent email to contact@rebeccaannephotography.com - MessageID:00000144f7195930-78924967-7b7a-4fb3-9126-9356d335edd4-000000 - RequestId:619a1047-b3c6-11e3-a2da-d335a8394123

    If the problem you are currently having is on the email side, do make sure to check the Junk/Spam folder for possible incorrectly placed emails on such folder. We do also suggest to review the following guide for more information on not received emails:

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Do also try to whitelis our domains as listed on the previous guide.

    Do let us know if the issue persists after performing such steps. Thank you.

  • Profile Image

    Answered by traketo on March 25, 2014 at 08:29 AM

    I am also not receiving any email notifcations and I've tried it on my company email, a coworkers company email, and my personal email.  The submissions are going through on jotForm but I cannot get any emails, which is essential to the purpose of this form.

  • Profile Image

    Answered by traketo on March 25, 2014 at 08:40 AM

    If anyone is curious, I had changed the email layout around.  I created a new one and didn't touch it and I started getting emails again.... weird...

  • Profile Image

    Answered by Carina on March 25, 2014 at 10:28 AM

    Good to know that the problem is solved. Perhaps there was some problem with the previous email notification and that was preventing it from being sent.

    Also sometimes email providers block emais from noreply or noresponse addresses. To prevent this you can add a custom sender email to your notification.

    Let us know if we can be of more assistance.

    Thank you