iPad submissions not syncing with pc submissons

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    Cornerstone_Family
    Asked on November 18, 2021 at 07:35 AM

    Every time we submit a form using our tablet, it does not show up on the desk top for submissions. I have uninstalled and reinstalled the application, but it still doesn't seem to be working.

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    Cornerstone_Family
    Answered on November 18, 2021 at 02:57 PM

    Hi we sent in this request over 7 hours ago and it says the response time should be 2 hours. Can you please respond?


    Barrett

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    Karl_B
    Answered on November 18, 2021 at 05:13 PM

    @Cornerstone_Family

    Thank you for contacting Jotform Support!
    I do apologize for the inconvenience, Can you provide me the submission ID's that does not show on your PC

    Did you try to clear your cache from your pc?
    try to reboot the device?

    For further concerns, please don't hesitate to post your question on our Support Forum


    Thanks!
    Ken

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    Cornerstone_Family
    Answered on November 18, 2021 at 07:00 PM

    We don't have IDs for them because they are not showing up in the Submissions section of your website. It isn't a PC issue because we've tried on other PCs. Can you we please schedule a call? It is difficult to resolve this issue with very delayed responses and limited communication. We need to get this working to resume business operations.

    Barrett

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    Karl_B
    Answered on November 18, 2021 at 08:20 PM

    @Cornerstone_Family

    I do apologize for the inconvenience but currently do not offer live support via phone.
    You can just use our Support Forum for the assistance you need, and we will respond to your concern as soon as possible.

    Can you provide the URL of the form that you having trouble with?
    Or is this happening to all of your forms?


    Ken

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    Barrett Wilson 
    Answered on November 19, 2021 at 07:11 AM

    This is happening to all forms on our tablet. I’ve uninstalled it and reinstalled the app, but it still isn’t working. We will complete a survey, then received the “Thank You” message as if it is complete. However, this submission will not show up in the Submission section.

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    monte
    Answered on November 19, 2021 at 08:18 AM

    Hello Barrett Wilson,

    Thank you for contacting us.

    It seems that the sync process doesn't work properly. Please follow these steps on your app:

    • Open your Settings page by clicking the gear icon on the right-top corner.
    • Click the Sync Your Data.

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    Also, please check the options named Background App Refresh and the Mobile Data on the Device Settings.

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    Please try the method I suggested and please feel free to let us know if this issue persists.