Customizing Form Link

  • Blake Johnson
    Asked on November 18, 2021 at 9:46 AM

    I keep receiving "error on save" when I try to update the form link now. I have never experienced this in the past.

    Any thoughts or ideas on how this can be corrected?


    Thanks

  • John
    Replied on November 18, 2021 at 9:55 AM

    Hello,


    This might have been a minor bug. You can go ahead and clear your temporary internet files like cache and cookies. When this error shows up again, you can simply try to save the form again.


    Let me know if this works!


    John

  • Ashwin JotForm Support
    Replied on November 18, 2021 at 9:58 AM

    I am not sure if I have understood your question correctly. Do you mean to say, it shows an error message that when you try to customize your form URL or you are not able to edit your form?

    I would suggest you to please share a screenshot of the error and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

    We will wait for your response.