forgot my password, forced reset has me stuck

  • Profile Image
    crennyw
    Asked on November 18, 2021 at 10:12 AM

    your software is forcing me to supply the password I forgot and now I'm locked in password reset mode and can't get out.


  • Profile Image
    John 
    Answered on November 18, 2021 at 10:22 AM

    Hello,


    First, you would need to reset your original password since you forgot about it already.


    Visit Jotform’s Website. 

    Click on the Login button.

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    Click the Forgot Password? link at the popup:

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    Enter either the email address or username.

    Click the Send Reset Instructions button.

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    Check your email inbox for the password reset email.

    Click the Reset Password button or the URL provided in the email.

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    Enter your new password, and click the Reset My Password button, and you’re done. 

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    You will then be asked to create a new password. After that, you can try logging in again.


    Hope this helps!


    John




  • Profile Image
    Hanne_L
    Answered on November 18, 2021 at 11:03 AM

    @crennyw

    Thank you for reaching out. 

    In addition to the guide provided by @John, I have also gone in and flushed your login attempts, as well as your form cache.

    If you remain unable to change your password, please let us know and we will be happy to offer further assistance.

  • Profile Image
    crennyw
    Answered on November 18, 2021 at 11:33 AM
    The key was that I had to open a different browser to reset the password.
    Otherwise the reset link takes me back to the forced reset page.
    Thanks,
    Norm
    ...