forgot my password, forced reset has me stuck

  • crennyw
    Asked on November 18, 2021 at 10:12 AM

    your software is forcing me to supply the password I forgot and now I'm locked in password reset mode and can't get out.


    Jotform Thread 3521941 Screenshot
  • John
    Replied on November 18, 2021 at 10:22 AM

    Hello,


    First, you would need to reset your original password since you forgot about it already.


    Visit Jotform’s Website. 

    Click on the Login button.

    1637248724 61966ed4800b7  Screenshot 10

    Click the Forgot Password? link at the popup:

    1637248773 61966f05a422b  Screenshot 21

    Enter either the email address or username.

    Click the Send Reset Instructions button.

    1637248838 61966f469f029  Screenshot 32

    Check your email inbox for the password reset email.

    Click the Reset Password button or the URL provided in the email.

    1637248882 61966f72612d7  Screenshot 43

    Enter your new password, and click the Reset My Password button, and you’re done. 

    1637248906 61966f8a6cbf2  Screenshot 54

    You will then be asked to create a new password. After that, you can try logging in again.


    Hope this helps!


    John




  • Hanne JotForm Support
    Replied on November 18, 2021 at 11:03 AM

    @crennyw

    Thank you for reaching out. 

    In addition to the guide provided by @John, I have also gone in and flushed your login attempts, as well as your form cache.

    If you remain unable to change your password, please let us know and we will be happy to offer further assistance.

  • crennyw
    Replied on November 18, 2021 at 11:33 AM
    The key was that I had to open a different browser to reset the password.
    Otherwise the reset link takes me back to the forced reset page.
    Thanks,
    Norm
    ...