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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    This does not work in my wordpress site.

    Asked by ics.vernna on March 25, 2014 at 05:31 AM

    This does not work in my wordpress site. I did the 2 ways of integrating it into wordpress.

    1. via embed

    2. via the plugin

    Both don't work. My form does not appear after hitting the button. Very frustrated now.



    This is a re-post of a comment on New Wordpress Plugin: JotForm Feedback Button

    site does not work
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    JotForm Founder

    Answered by aytekin on March 25, 2014 at 05:32 AM

    Can you provide the URL of the page so we can see what is the problem? 

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    Answered by ics.vernna on March 25, 2014 at 05:50 AM
    I have not published it yet and deleted the plugin as well since it's not
    working.
    I specifically need the Feedback Button for my form but among the many ways
    to display it via embed, that is the only one that does not work. Here's my
    form ID: 40831153363448.
    Thanks!
    On Tuesday, March 25, 2014, JotForm Support Forum
    wrote:
    ...
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    JotForm Support

    Answered by jonathan on March 25, 2014 at 09:07 AM

    Hi,

    Thank you for taking the time to update us.

    Unfortunately, we cannot check the actual problem on your end since you do not have used it yet on an actual WP website.

    But I did check this on test website here http://www.batangas-ventures.com/blog  and the WP feeback button seems to be working fine. (the feedback button is on the right-center part)

    Just the same, we have submitted a ticket to our developer to further check if there is existing issue with the plugin.

    Our developer will provide updated response on this thread when there is available.

    Thanks.

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    Answered by ics.vernna on March 25, 2014 at 07:30 PM
    Hi,

    Please look at localspeeddates.com now. I have re-activated the button.

    Thanks!

    Best Regards,

    Vernna E.

    ...
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    JotForm Support

    Answered by jonathan on March 25, 2014 at 09:53 PM

    Hi Vernna,

    I was able to see the problem on your WP website. The feedback button is not working when I tried.

     

     

     

    Can you also tell us your WP version?

    The test WP website I had it running was still at version 3.6 -- perhaps the plugin was not updated yet to current WP version 3.8.1

    Can you also go to the settings page and check if the plugin settings is properly configured. Usually it should be like this (check if there is something else not in place)

     

    And ultimately, you can also try a different method of installation. Have you tried installing the plugin by downloading first the plugin to your computer

    http://downloads.wordpress.org/plugin/jotform-feedback-button.1.0.zip

    and then, manually upload it to your WP website and install. If you do it like this, I think all the needed access permissions will be properly set to the plugin.

    As previously mentioned, a ticket about this had already been sent to our developer. They will provide updated response here when available.

    Thanks.

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    Answered by ics.vernna on March 25, 2014 at 10:20 PM
    Hi there,

    I have the current WP version: 3.8.1

    Attached is the config of my JotForm Feedback Button in my WP.

    Re: downloading the plugin, yes, that is what I have done a couple of times. I have not done any other steps to install it in WP. Downloaded it to my pc then uploaded it to my WP.

    Thanks!

    ...
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    JotForm Support

    Answered by ashwin_d on March 26, 2014 at 01:37 AM

    Hello ics.vernna,

    Unfortunately, we are unable to see the plugin settings you have attached. We cannot receive attachment in forum post and I will suggest you to upload a screenshot instead. The following guide should help you upload screenshot in your forum post:  http://www.jotform.com/answers/277033

    Thank you!

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    Answered by ics.vernna on March 26, 2014 at 02:00 AM

    Hi,

    That picture isn’t important. I was just trying to let you see that I have the same configuration as you have in your WP Feedback Button. But as you have pointed out earlier already, the Feedback Button does not work in my WP as it didn’t in your test WP.

    Hope you can find a solution for this, hopefully, soon.

    Thanks!
    ...
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    JotForm Support

    Answered by EltonCris on March 26, 2014 at 05:54 AM

    @ics.vernna 

    The problem is most probably with your feedback form dimension (height and width). As of checking your form source code, your current feedback form dimension is 2000x2000 which is totally huge and would cover the entire page once the feedback form opens. 700x500 or smaller than this should fixed it.

    Here's an example with a clone of your form embedded. http://lanac.us/

    Hope this helps!

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    Answered by ics.vernna on March 26, 2014 at 06:30 AM
    Perfect! Thanks for not leaving me hanging! :-)
    I have the same problem as with my other form, dimension. But I'll try to
    find a workaround and will just create a new ticket for that.
    Thank you so much, again!
    On Wednesday, March 26, 2014, JotForm Support Forum
    wrote:
    ...
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    JotForm Support

    Answered by jonathan on March 26, 2014 at 08:58 AM

    Hi,

    We're glad to know that you are able to figure out a solution.

    Inform us if there is more we can assist you with.

    Thanks!