how many subaccounts/users are allowed for each plan?

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    Cherrycrest
    Asked on November 18, 2021 at 11:42 AM

    We currently have the bronze plan and it looks like we can have 3 subaccounts? We are wondering how many are allowed with the silver and gold plans.


    thank you,

    Shelly Temple

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    Bojan_J
    Answered on November 18, 2021 at 12:36 PM

    Greetings Shelly.

    Unfortunately, this option has been disabled for all plans. If you decide to change your current plan, you will lose this option.

    Let us know if you have any additional questions.

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    Shelly 
    Answered on November 18, 2021 at 01:07 PM

    Thanks for answering. So if we change plans we can only have 1 user?

    can we have completed forms sent to different emails?

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    ashwin_d
    Answered on November 18, 2021 at 01:23 PM

    Please accept my apology for the confusion. I did check your account and found that sub-user feature is grandfathered in your account. If you upgrade your account to higher plan, sub-user feature will still be available in your account and you will be able to add more sub-users. Here are the limits:

    Bronze: 3 sub-users

    Silver: 10 sub-users

    Gold: 100 sub-users

    If you upgrade your account to silver plan, you will be able to add 7 more sub-users.


    can we have completed forms sent to different emails?

    Yes, you can edit your form's email alert and change the "Recipient email" to the desired email address to which you want to send submission emails. You may like to take a look at the following guide, which should help you: https://www.jotform.com/help/41-how-to-change-the-email-address-used-for-notification-email/

    Hope this helps.

    Do get back to us if you have any questions.