My reset password link is expired

  • Tori Nield
    Asked on November 18, 2021 at 12:31 PM

    Good morning, I have tried twice to 'reset password' and when the email comes through, the link is expired both times, is there a website problem or a way to fix this? Thanks!

    Jotform Thread 3522515 Screenshot
  • Parker JotForm Support
    Replied on November 18, 2021 at 1:41 PM

    Hello,

    I was unable to replicate this when attempting a password reset on a test account. Please make sure you after you fill in your email to get sent the reset that you wait until it arrives before sending out another.