I cant edit anything in my profile

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    nina  
    Asked on November 18, 2021 at 12:56 PM

    I an't edit anything in my profile except my name. I have reached out to support numerous times and no one can tell me anything. I need to get some real help here. I have tried different browsers and nothing is done, I have cleared the cache and still nothing. I need help here.

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    JohnRex
    Answered on November 18, 2021 at 01:01 PM

    Hello Nina - As I mentioned on the other ticket you posted: https://www.jotform.com/answers/3520376, you're on a GUEST account. It's a temporary account that's created when you access our site and forum. It's not getting stored on our server permanently like a regular Jotform account would, so it's not necessary to change emails or login credentials. It will be deleted anyway when you clear your browser caches/cookies.