Error with JotForms displaying on website

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    OteroJuniorCollege
    Asked on November 18, 2021 at 12:58 PM

    Hi,

    We have a number of JotForms embedded onto our website through our CMS. They appear in the source code of the page but are not displaying. At first I thought it was an issue with the extension we have through our CMS, but when I created a test page and embedded an iFrame I found the message below.

    1637258026_6196932a126dc_

    Is this an error that we need to fix within our Jotform account?

    Thanks ahead of time for the assistance!

    Tim

    Portal and Web Admin for Otero College

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    Mark_Louis
    Answered on November 18, 2021 at 02:35 PM

    Hi,

    Apologize for the inconvenience. Can we try opening this link https://www.jotform.com/91634021539151 and see how it goes? Thank you.

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    OteroJuniorCollege
    Answered on November 18, 2021 at 05:55 PM

    Hi Mark,

    This link was able to open. It looks like all of the forms are back up and running again on our site. So I think that the problem seems to have been fixed.

    One of our staff took this screenshot earlier today.

    1637276023_6196d9770dc8b_

    I didn't get this issue though. It seems like this was the first error and then the JotForms that were embedded disappeared completely but were still in the source code of the page.

    But anyway everything appears to working fine now. Thank you for your quick response on this!

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    Sonnyfer
    Answered on November 18, 2021 at 10:00 PM

    Thanks for updating us. The reason for your latest screenshot is that you're accessing Jotform through http when it should be https:

    1637290761_61971309e59ee_

    Anyhow, we're glad that the issue is now resolved. Feel free to reach out again if you need help.