What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changes to PayPal subscription is not being saved.

    Asked by brentdynamics on March 25, 2014 at 09:27 AM

    Good Morning

    I am having some problems, 

    Jotform.com is not loading properly for me at times and is frustrating me, 

    Partial loading, not letting me login using differant Browser. 

    I am also haviing a problem with one of my forms not updating I am adding a Paypal Subscription to a form but it is not updating my subscription options  

    http://form.jotform.ca/form/40833552025246 

    Page URL:
    http://form.jotform.ca/form/40833552025246

    JotForm My Forms problem paypal subscription
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 25, 2014 at 11:02 AM

    Hello brentdynamics,

    I'm sorry for the trouble caused to you.

    Have you tried clearing your browser cache already? It could be a browser related issue and clearing the browser cache should solve your issue. The following guide should help you clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    On your question related to paypal subscription payment option issue, I am not able to replicate it in one of my own form. I am able to add/update subscription product without any problem. It could be related to a small technical glitch where changes were not being saved for payment question. This issue is already resolved. I would suggest you to try it again and get back to us if the issue persists.

    Thank you!