I've already deleted submissions. Why hasn't my storage usage updated?

  • Profile Image
    cloverleafav
    Asked on November 18, 2021 at 02:26 PM

    My storage usage says I'm using a little over 30Gb, but I've already deleted the submissions that had the large files attached. When does the number reset? Can someone reset it for me?

  • Profile Image
    Hanne_L
    Answered on November 18, 2021 at 04:10 PM

    @cloverleafav

    Thank you for reaching out. 

    I went in and made sure all files attached to deleted entries, have been properly removed. You should now see the accurate storage space remaining.

    Please, do let me know if you have additional questions.

  • Profile Image
    cloverleafav
    Answered on November 18, 2021 at 04:19 PM

    Thanks! How often is the storage usage updated? Daily? Monthly?


    Also, is there anything I need to do to ensure that attached files are properly removed? Is that something I can do from my end, or does it have to happen on the Jotform team side of things?

  • Profile Image
    BDAVID
    Answered on November 18, 2021 at 04:54 PM

    The upload spaces should recalculate automatically, once submissions that contain uploaded files are purged from the trash folder: https://www.jotform.com/help/377-how-to-delete-form-submission-data/

    1637272418_6196cb62d370f_

    If it does not recalculate automatically, you can contact us, and we will be glad to help you with that.