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allsports_legacyAsked on November 18, 2021 at 3:23 PM
Hello! my form is displaying Venmo with our PayPal but we don't accept Venmo. How do I turn that off?
Thank you!
Page URL: https://form.jotform.com/213123763984157 -
Samuel_Ray Jotform SupportReplied on November 18, 2021 at 6:30 PM
Hi there,
I tried testing your form, but all I am being offered is payment via Paypal.
Can you show us where are you getting the option for Venmo? If you can send us screenshots, that'll be better.
You can use this as a guide: How to Post Screenshots to Our Support Forum.
Looking forward to hearing back from you. Thank you!
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allsports_legacyReplied on November 18, 2021 at 6:48 PM
Thank you! Are you able to see the button that says Venmo? That isn’t normally on my forms.
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Samuel_Ray Jotform SupportReplied on November 18, 2021 at 7:59 PM
Hello,
We also don't see it here. All I saw is the payment thru Paypal.
If by chance that you encounter Venmo showing up on your form again, please take a screenshot of it and send it to us so we can check. Because that shouldn't happen at all.
I hope this helps. If you need further help, please don't hesitate to reach back out to us. Thank you!