Venmo display

  • allsports_legacy
    Asked on November 18, 2021 at 3:23 PM

    Hello! my form is displaying Venmo with our PayPal but we don't accept Venmo. How do I turn that off?


    Thank you!

  • Samuel_Ray Jotform Support
    Replied on November 18, 2021 at 6:30 PM

    Hi there,

    I tried testing your form, but all I am being offered is payment via Paypal.

    1637278091 6196e18b9e1f2  Screenshot 10

    Can you show us where are you getting the option for Venmo? If you can send us screenshots, that'll be better.

    You can use this as a guide: How to Post Screenshots to Our Support Forum.

    Looking forward to hearing back from you. Thank you!

  • allsports_legacy
    Replied on November 18, 2021 at 6:48 PM

    Thank you! Are you able to see the button that says Venmo? That isn’t normally on my forms.

  • Samuel_Ray Jotform Support
    Replied on November 18, 2021 at 7:59 PM

    Hello,

    We also don't see it here. All I saw is the payment thru Paypal.

    1637283284 6196f5d4aa6ee  Screenshot 10

    If by chance that you encounter Venmo showing up on your form again, please take a screenshot of it and send it to us so we can check. Because that shouldn't happen at all.

    I hope this helps. If you need further help, please don't hesitate to reach back out to us. Thank you!