I can't link a Stripe account to my JotForm

  • USBC_Bowling
    Asked on November 18, 2021 at 3:36 PM

    I am signed in to Stripe and JotForm, but they won't link. Every time I try to connect the Stripe account it sets up a new account in Stripe, it doesn't link to the one I am signed in to. I have tried everything I can think of.


  • John Support Team Lead
    Replied on November 18, 2021 at 8:09 PM

    I wasn't able to replicate the issue on my end:

    1637284130 6196f922bfbb0 sttrr Screenshot 10

    Could you please try clearing your browser caches/cookies, log in again to edit the form, then do the same as that on my video.

    See if it'll work for you.