I can't link a Stripe account to my Jotform

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    USBC_Bowling
    Asked on November 18, 2021 at 03:36 PM

    I am signed in to Stripe and Jotform, but they won't link. Every time I try to connect the Stripe account it sets up a new account in Stripe, it doesn't link to the one I am signed in to. I have tried everything I can think of.


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    JohnRex
    Answered on November 18, 2021 at 08:09 PM

    I wasn't able to replicate the issue on my end:

    1637284130_6196f922bfbb0_sttrr.gif

    Could you please try clearing your browser caches/cookies, log in again to edit the form, then do the same as that on my video.

    See if it'll work for you.