I can't link a Stripe account to my Jotform

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    Asked on November 18, 2021 at 03:36 PM

    I am signed in to Stripe and Jotform, but they won't link. Every time I try to connect the Stripe account it sets up a new account in Stripe, it doesn't link to the one I am signed in to. I have tried everything I can think of.

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    Answered on November 18, 2021 at 08:09 PM

    I wasn't able to replicate the issue on my end:


    Could you please try clearing your browser caches/cookies, log in again to edit the form, then do the same as that on my video.

    See if it'll work for you.