What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account downgraded!?!?!?!

    Asked by bjallen13 on March 25, 2014 at 12:19 PM

    I paid for an annual subscription!  

     

    Please get my account back to the premium status.  

     

    Will this have any affect on any of my forms?   

     

    Thanks!

    My Forms status Annual thanks
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 25, 2014 at 02:27 PM

    We are very sorry about that, you still had a premium monthly subscription which was canceled,and the system downgraded mistakenly, the problem has been fixed

    Your account is good through the Yearly Order:  INT131230-2126-66418