Account Downgraded

  • Profile Image
    nchamber
    Asked on March 25, 2014 at 12:26 PM

    I received an email stating my account had been downgraded - what does this mean?

  • Profile Image
    Carina
    Answered on March 25, 2014 at 02:22 PM

    Your account was downgraded from a Premium plan to a free plan. The previous received payment was in 12.23.13 and we had a cancel subscription request. We ran a system debug and your account was still on premium status for some reason even though you canceled your service long time ago. So you don't need to worry about the email you received.

    Let us know if you need further clarification.

    Thank you