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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Downgraded

    Asked by nchamber on March 25, 2014 at 12:26 PM

    I received an email stating my account had been downgraded - what does this mean?

    email my account
  • Profile Image

    Answered by Carina on March 25, 2014 at 02:22 PM

    Your account was downgraded from a Premium plan to a free plan. The previous received payment was in 12.23.13 and we had a cancel subscription request. We ran a system debug and your account was still on premium status for some reason even though you canceled your service long time ago. So you don't need to worry about the email you received.

    Let us know if you need further clarification.

    Thank you