Unable to access file attachments from email

  • Profile Image
    Shane Ponikvar 
    Asked on November 19, 2021 at 04:52 AM

    i am not able to view images that are submitted. I try to view via the email. See screenshot. What is the problem?

    Screenshot
  • Profile Image
    Billy_G
    Answered on November 19, 2021 at 06:57 AM

    Hello,

    I hope you're doing well and thanks for reaching out.

    We apologize for any inconvenience this has caused you.

    It appears that an extra layer of security is preventing you from accessing your uploaded files. This feature keeps your submission data safe and secured. Please go to https://jotform.com/myaccount/settings and uncheck 'Require log-in to view uploaded files'

    1633053327_61566a8f3b6f6_

    The bottom line is, when you're not logged in to your Jotform account, you'll not be able to access your files unless the option above is unchecked.

    Let us know if you need further assistance.

    Best regards,