Remove reCAPTCHa before submitting form

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    it44
    Asked on November 19, 2021 at 08:02 AM

    Hello!
    Please can you remove the recaptcha from the submit procedures? We send a very important form to our customers, and we don't need it. Is there any option to disable it?

    Thank you!!

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    Harvey_N
    Answered on November 19, 2021 at 08:15 AM

    Hello,

    May we know the form that you are experiencing the CAPTCHA before submission? You can follow this guide on how to get your form URL. If your form is embedded in a website please provide us with the website URL too.

    Looking forward to your response.

  • Profile Image
    it44
    Answered on November 19, 2021 at 08:49 AM

    Of Course!
    https://eu.jotform.com/build/212905659887069

    When a client of ours confirm the form and submit it, the system navigate him/her to a picture selection capchka page... we really want to turn it off...

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    it44
    Answered on November 19, 2021 at 08:51 AM

    1637329861_6197abc568ac6_kapcska.jpg

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    Jovanne_A
    Answered on November 19, 2021 at 08:55 AM

    Hi,

    Let me forward this to our Review Team for checking. I will get back to you as soon as I have more information.

    Thank you.

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    it44
    Answered on November 19, 2021 at 08:59 AM

    Thank you!
    Please it will be a little urgent because our clients are Animal doctors and our whole system builded with jotforms!
    Thank you!

  • Profile Image
    ayonbit
    Answered on November 19, 2021 at 09:00 AM

    Hi it44,

    Thank you for providing the details

    I have checked your link and tested it. I found no reCAPTCHA. This thing happens when unusual traffic is sent from your computer network.

    Let me know if you have any more questions.

    Thanks


    1637330395_6197addb95f2f_Screenshot_1.jp

  • Profile Image
    it44
    Answered on November 19, 2021 at 09:02 AM

    Thank you!
    So this is the reason :D

    Have a nice day!

  • Profile Image
    ashwin_d
    Answered on November 19, 2021 at 09:08 AM

    Please note that we have escalated this issue to the concerned team. We will get back to you as soon as your account is whitelisted.

    Do get back to us if you have any questions.

  • Profile Image
    Jovanne_A
    Answered on November 19, 2021 at 10:06 AM

    Hi,

    We have now whitelisted your account. Please let us know if the issue still persists.

    Thank you.

  • Profile Image
    it44
    Answered on November 19, 2021 at 10:34 AM

    You are awesome! Thank you!