Image attachment not uploaded - How to get it required

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    DJLogory
    Asked on November 19, 2021 at 09:42 AM

    When we fill out our form and upload a file attachment it creates a ticket in our service system. The images do not always come in as attachments, sometimes they do sometimes they don't. Can I get some help to make sure they always come in as attachments?



  • Profile Image
    Karl_B
    Answered on November 19, 2021 at 10:53 AM

    @DJLogory

    Thank you for contacting Jotform Support!
    Are you trying to view/download the uploaded photos from your notification email? If yes, are you logged in to your Jotform account while viewing/downloading them?

    If not, then that is why you were seeing the error message.

    Please note that due to the privacy settings below in your account, you would either need to be logged into your account OR will need to disable the checked options below in order to view the uploads:

    159304398525061_1.png
    For further concerns, please don't hesitate to post your question on our Support Forum



    Thanks!
    Ken

  • Profile Image
    DJLogory
    Answered on November 19, 2021 at 02:41 PM

    Ken, Thank you!


    It worked, appreciate your help.


    DJ