Apps document upload fields not loading uploaded files and getting 404 errors when downloading

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    ammarsolan1
    Asked on November 19, 2021 at 10:01 AM

    The videos uploaded as files in the app, I created through jotform is not working 

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    Saeed_K
    Answered on November 19, 2021 at 10:40 AM

    Hi Ammar,

    I will be happy to help, however, I will need some further information. Could you please share the form URL as well as a screenshot of the error. How to Post Screenshots to Our Support Forum

    Your answers will help us troubleshoot this problem further.

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    ammarsolan1
    Answered on November 19, 2021 at 10:46 AM

    The problem is not in a form, it is in the new app I created it. I've uploaded files in the new created app by me. All of them are not opening when I use the created app in my phone. 1637336726_6197c696720e4_Screenshot_20211637336725_6197c69548a9c_Screenshot_2021

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    ammarsolan1
    Answered on November 19, 2021 at 10:53 AM

    Here is the URL of my app created by me,

    https://app.jotform.com/213204407791451?utm_source=jotform_pwa

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    parker
    Answered on November 19, 2021 at 12:15 PM

    Hello,

    I was able to replicate this on an app that I created with the document field not loading the PDF or docs. I'll need to escalate this to the developers. When they have more information on this issue you'll be notified here.

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    ammarsolan1
    Answered on November 22, 2021 at 02:01 AM

    Please Mr. Parker, I need it as fast as possible.

    Thank you for your concern.

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    Richie_P
    Answered on November 22, 2021 at 05:00 AM

    Hello, my colleague has already escalated the issue to our back-end team for further investigation.

    Unfortunately, we cannot give an ETA on updates but once this information is available, you will be notified.

    Thank you.

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    irem
    Answered on November 22, 2021 at 07:17 AM

    Hello @ammarsolan1,

    We are sorry for the inconvenience caused.

    The issue has been fixed. Can you please check your app again and let me know if you'll need any further assistance.

    Thank you!

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    ammarsolan1
    Answered on November 22, 2021 at 10:48 AM

    Thank you Irem, I just checked now and it's working ! Really appreciate your support.

    What a great company🙏