Hi, I had my account suspended. Please get in touch with me. I would like to have it reinstated asap. Thanks!

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    Cara 
    Asked on November 19, 2021 at 10:15 AM

    Hi,


    I had my account suspended. Please get in touch with me. I would like to have it reinstated asap. Thanks!1637334869_6197bf554128b_

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    Gilbert_P
    Answered on November 19, 2021 at 10:53 AM

    Hello,

    We'll forward this matter to the concerned team for review. Once we receive any updates from them, we'll notify you here.

    Thank you for your patience.

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    Gilbert_P
    Answered on November 19, 2021 at 11:22 AM

    Hello,

    Thank you for waiting.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.