Attachment Export not sent.

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    SKincaidTucker
    Asked on November 19, 2021 at 10:30 AM

    Hello,

    I am trying to export all attachments on one of our forms and I never get an email with everything. How long does it take and it there another way to complete this task.

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    ayonbit
    Answered on November 19, 2021 at 11:35 AM

    Hi,

    The time it takes will depend on the total size of your data. If you have a relatively huge attachment, uploaded files, and submission data, give it some time to finish.

    If never get an email from jot from at all, you should contact the SUPPORT

    Thanks


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    Basil_A
    Answered on November 19, 2021 at 12:42 PM

    Hi @SkincaidTucket,

    Thank you for contacting us.

    As provided by @ayonbit the size of the attachment makes the emails take longer.

    Could you please provide the form in question for us to check?

    Looking forward to your reply.