What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The form is missing

    Asked by bcampbell on March 25, 2014 at 04:34 PM

    I upgrade and immediately my forms get jacked up?

    I've used your free service for almost a year, and its been great. I upgraded an hour ago and theres been nothing but issues. ????? I spent an hour formatting a new form and not only did it not send notification emails; it VANISHED. Fantastic.

    My Forms and Emails new form upgraded vanished
  • Profile Image
    JotForm Support

    Answered by Mike_T on March 25, 2014 at 06:38 PM

    We are very sorry for any possible inconveniences caused.

    Can you please check a Trash folder? If the form is there, you can restore it.

    In case your form was not properly saved, please try a Form Revision option to see if there are other versions of the form.

    If you need any further assistance on this, please provide us with the form name/link and we will try our best.

    Please kindly create a separate thread about email notifications. We will be happy to help.