Disabling Ads on Apps

  • Profile Image
    Tableaux
    Asked on November 19, 2021 at 11:58 AM

    I played around with your app builder a while back while it was in beta. Ads were displayed at the bottom of the app then and I thought perhaps there would be a way to disable those when it came out of beta. So I tried again today after your "Apps" announcement and see the ads are still there.

    How does one disable the ads? This is pretty much useless if I cannot disable ads.

  • Profile Image
    VincentJay
    Answered on November 19, 2021 at 12:36 PM

    Hello,

    Could you please share a screenshot where you can see the ads?

    I checked my Jotform app and there are no ads on it (screenshot below). We'll wait for your response.

    1637343342_6197e06e4c2ea_acfzz2.png

  • Profile Image
    Tableaux
    Answered on November 19, 2021 at 03:49 PM

    I chose an existing form and selected "Create an App". I scanned the bar code as shown below...

    1637354682_61980cba8972a_Capture.JPG

    and this is what I get on my phone:

    1637354925_61980dad37c7c_mobile-screenca


  • Profile Image
    Alexander_G
    Answered on November 19, 2021 at 04:33 PM

    Hi there, 👋

    Thanks for your reply.


    Kindly, could you check the issue from another device?


    We checked the app and there's no adds on it:

    1637357536_619817e06b648_


    Waiting for your reply,

    Alex

  • Profile Image
    Tableaux
    Answered on November 19, 2021 at 04:49 PM

    I figured it out, the QR scanner app that was used was actually serving the ad, not JotForm.

    When using the phone's native camera to scan the QR code, the ads are not there.

    Thanks!