What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paid Subscriber... HTML is not working!

    Asked by rdrollinger on March 25, 2014 at 05:58 PM

    I am a PAID subscriber.  My forms are NOT working and the HTML is not even there anymore!!.  Nobody has been able to submit a form for over a week.  Please help.


    Ruth 509-966-1305

    Page URL:

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    JotForm Support

    Answered by jonathan on March 25, 2014 at 08:03 PM

    Hi Ruth,

    I am able to see your form http://www.jotform.co/form/33096769536872 on your website


    I test submitted the form and able to see the Thank you page


    Your subscription is currently at PREMIUM type already.

    Can you please provide us more details if you are still having issue? 

    We will wait for your updates.


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    Answered by rdrollinger on March 25, 2014 at 10:10 PM
    Hi, yes, I got it working! For some reason the HTML changed and so I just copied and pasted it again into my website. Thankyou
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    JotForm Support

    Answered by ashwin_d on March 26, 2014 at 01:28 AM

    Hello rdrollinger,

    On behalf of my colleague, you are welcome.

    I am glad to know that you were able to solve this problem yourself.

    Do get back to us if you have any questions.

    Thank you!