Unable to select quantity for some sub-products

  • Profile Image
    WhiskerBakes
    Asked on November 19, 2021 at 01:14 PM
    For some of my products, there is a variety of options available, each with different pricing. I've set the product up with the special pricing and sub-products options on.

    However, when I preview the form, I can only select the quantity for sub-product options 3-6. Whenever I try to select the quantity for sub-products 1 and 2, the item section just collapses making it impossible to change the quantity for those options. Is there something I'm missing - like a limit for sub-products?


    Thanks!

  • Profile Image
    Michal
    Answered on November 19, 2021 at 01:22 PM

    Hello!

    I was unable to reproduce the issue - I am able to successfully select the quantities for sub-products 1 and 2:

    1637346111_6197eb3fb5cf5_worksonmyend.gi

    I presume this is not the behavior you're experiencing on your end?

    If that is the case, are you using the browser that caused issues with connecting your Stripe account, or the one that you successfully connected with?

    Please use the other one and see if the issue persists there.

    Please try clearing your browser cache as well.

    Let us know how that goes,

    Thank you!

  • Profile Image
    WhiskerBakes
    Answered on November 19, 2021 at 06:11 PM

    Hi!

    The problem seemed to have fixed itself when I played around with the format/theme of the form, yay! It wasn't allowing me to click the first 2 sub-products but as you've experienced, it works now. Thank you!