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    Problem with Email Notification format!

    Asked by latakentucky on July 22, 2011 at 10:41 AM

    I created an email notification using HTML layout form and it works WHILE I'm creating and testing it, but as soon as I save it, it reverts to TEXT layout and the Switch to HTML doesn't switch it back to the HTML form layout.

    Am I missing something?!

    Please reply to Jim.Reason@LataKy.com


    thank you,

    Jim Reason
    (270) 462-4547

    Page URL:

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    Answered by allanftd on July 22, 2011 at 11:21 AM

    Hi Jim,

    For email notification formatting issues, we usually recommend that you delete the current notification and recreate it, making sure that the template's HTML Mode is turned on.

    Please try and let us know if the result improves or not. We apologize for any inconvenience.

    Thank you for using JotForm!