Problem with Email Notification format!

  • Profile Image
    latakentucky
    Asked on July 22, 2011 at 10:41 AM

    I created an email notification using HTML layout form and it works WHILE I'm creating and testing it, but as soon as I save it, it reverts to TEXT layout and the Switch to HTML doesn't switch it back to the HTML form layout.

    Am I missing something?!

    Please reply to Jim.Reason@LataKy.com

     

    thank you,

    Jim Reason
    (270) 462-4547

  • Profile Image
    allanftd
    Answered on July 22, 2011 at 11:21 AM

    Hi Jim,

    For email notification formatting issues, we usually recommend that you delete the current notification and recreate it, making sure that the template's HTML Mode is turned on.

    Please try and let us know if the result improves or not. We apologize for any inconvenience.

    Thank you for using JotForm!

    JOTFORM SUPPORT