My form stopped redirecting

  • Profile Image
    Kendall 
    Asked on November 19, 2021 at 03:44 PM

    Hello, I’m encountering a problem with my form no longer redirecting people to my website when they submit. The form does go through to me, but clients see an error message. My external link has not changed.

    Please let me know why this occurred and how to solve. Thank you.

  • Profile Image
    Sonnyfer
    Answered on November 19, 2021 at 05:39 PM

    Hi there - That's because Unique Submission is enabled on your form.

    1637361534_6198277ed8f79_

    If this is by accident, you can change it back to "No Check".

    Give it a try and let us know if you need further assistance.

  • Profile Image
    KendallWhitley
    Answered on November 19, 2021 at 05:44 PM
    Definitely an accident I wouldn’t have easily figured out on my own.
    Thank you!
    ...
  • Profile Image
    KendallWhitley
    Answered on November 24, 2021 at 12:33 PM
    Hi, I am still having clients who fill out this form experience a blank
    submission and no redirect. I did go into my form settings and fix the
    cookies. Please let me know what else I need to do to solve this problem.
    ...
  • Profile Image
    Dragana_R
    Answered on November 24, 2021 at 01:26 PM

    Hello, Kendall!

    Apologies for the inconvenience caused. Please kindly remove the initial redirection condition and set it up again.

    You may like to take a look at this user guide article for more details:

    http://www.jotform.com/help/57-Conditional-Logic-on-Forms

    Let us know if you need any further assistance.