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KendallAsked on November 19, 2021 at 3:44 PM
Hello, I’m encountering a problem with my form no longer redirecting people to my website when they submit. The form does go through to me, but clients see an error message. My external link has not changed.
Please let me know why this occurred and how to solve. Thank you.
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Sonnyfer JotForm SupportReplied on November 19, 2021 at 5:39 PM
Hi there - That's because Unique Submission is enabled on your form.
If this is by accident, you can change it back to "No Check".
Give it a try and let us know if you need further assistance.
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KendallWhitleyReplied on November 19, 2021 at 5:44 PMDefinitely an accident I wouldn’t have easily figured out on my own.
Thank you!
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KendallWhitleyReplied on November 24, 2021 at 12:33 PMHi, I am still having clients who fill out this form experience a blank
submission and no redirect. I did go into my form settings and fix the
cookies. Please let me know what else I need to do to solve this problem.
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Dragana JotForm SupportReplied on November 24, 2021 at 1:26 PM
Hello, Kendall!
Apologies for the inconvenience caused. Please kindly remove the initial redirection condition and set it up again.
You may like to take a look at this user guide article for more details:
http://www.jotform.com/help/57-Conditional-Logic-on-Forms
Let us know if you need any further assistance.