My form stopped redirecting

  • Kendall
    Asked on November 19, 2021 at 3:44 PM

    Hello, I’m encountering a problem with my form no longer redirecting people to my website when they submit. The form does go through to me, but clients see an error message. My external link has not changed.

    Please let me know why this occurred and how to solve. Thank you.

    Jotform Thread 3526496 Screenshot
  • Sonnyfer JotForm Support
    Replied on November 19, 2021 at 5:39 PM

    Hi there - That's because Unique Submission is enabled on your form.

    1637361534 6198277ed8f79  Screenshot 10

    If this is by accident, you can change it back to "No Check".

    Give it a try and let us know if you need further assistance.

  • KendallWhitley
    Replied on November 19, 2021 at 5:44 PM
    Definitely an accident I wouldn’t have easily figured out on my own.
    Thank you!
    ...
  • KendallWhitley
    Replied on November 24, 2021 at 12:33 PM
    Hi, I am still having clients who fill out this form experience a blank
    submission and no redirect. I did go into my form settings and fix the
    cookies. Please let me know what else I need to do to solve this problem.
    ...
  • Dragana JotForm Support
    Replied on November 24, 2021 at 1:26 PM

    Hello, Kendall!

    Apologies for the inconvenience caused. Please kindly remove the initial redirection condition and set it up again.

    You may like to take a look at this user guide article for more details:

    http://www.jotform.com/help/57-Conditional-Logic-on-Forms

    Let us know if you need any further assistance.