Workflow: Automatic denial sent after approval

I had an auto denial set up in a workflow to auto deny after three days if no action had taken place. We had an event, an approval occurred, but the denial went out after three days even though there was an action to approve.

Now I am wondering how to make this right in my history.

Best,

Hello, 👋

As I understand - your submission got auto-deny even though it was approved. Isn't it?

Please, could you share a link to the affected form?

Now I am wondering how to make this right in my history.

You may restart the flow and change the approval status after this:

Thanks,

Alex

https://form.jotform.com/212600038309142

I have turned the auto deny feature off for this form, and don't necessarily need it to work on this form (please don't switch it back on). I just want to make sure as I use Jotform more that this feature either is or is not reliable.

Best,

I will test my sample form and I will get back to you once I have further information.

Thank you.

After further testing, I can't replicate the issue at my end.

I was sending my approvals and the auto deny did not push as the flow is in action.

If you need further assistance, let us know.

I believe that there was a "glitch" when the form was updated. Part of the approvals require attachment of a PDF, and the PDF always asks "do you want to update the form?" if you have updated the form. With an auto approval there is no one to respond "Yes, use the updated form" and the approval gets "stuck". So, as protocol, I've put into place that if we ever update forms we go through and pull up the PDFs and say we do want to update. That seems to have taken care of the issue. You might want to note this for other customers.

Best,

@roswellpurchasing

Thank you for following up and providing this information. We appreciate your diligence, time, and effort.

I have made a note of it and shared the information in the relevant channels.

Please, let us know if we can be of further assistance!