form submissions not working on my website

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    TheGeorgiaBASE
    Asked on July 22, 2011 at 10:49 AM

    form is visible and fillable, but once it is sent through my webpage, i get a return page reading that "You can't submit multiple forms" or something of the sort. Please help. thanks

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    allanftd
    Answered on July 22, 2011 at 12:05 PM

    Hi TheGeorgiaBase,

    I have checked the settings of your form and found out that the Unique Submissions setting is set to "Loose Check."

    This means that the form stores a cookie the first time a computer submits the form. If the computer will attempt to submit the form the next time around and using the same browser, it will display the error message "you cannot submit multiple forms."

    If you don't want this to happen, kindly change the Unique Submissions setting to None. 

    Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT

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    TheGeorgiaBASE
    Answered on July 22, 2011 at 12:51 PM

    OK I did that, cleared my cache and was able to resubmit. tried it again, and got the same message. I need to be able to submit multiple forms from the same IP without any problems

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    allanftd
    Answered on July 22, 2011 at 01:21 PM

    Thanks for the update. I'm absolutely sure you saved your form before you tried it again but as a reminder, do save your form to retain the changes you just made.

    Please clear your cookies as well, specifically for JotForm.com, since the Loose Check is based on the cookie saved by JotForm through your web browser. Don't worry, it should work with the other computers (those of your clients) who will access your form for the first time. 

    Please observe it and let us now if we can be of further assistance. 

    JOTFORM SUPPORT

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    TheGeorgiaBASE
    Answered on July 22, 2011 at 01:44 PM

    clients may need to submit several forms back to back. i want to make sure they do not have to clear the cache and cookies every time they need to fill out a form, that's why I'm checking and re-checking it. And I did clear the cookies along with the cache beforehand. I'll check it again later today and update you. Thanks