I reseived an email with no pdf. I can’t get my results

  • Tracey Chardavoyne
    Asked on November 19, 2021 at 7:42 PM
  • Mark_Louis
    Replied on November 20, 2021 at 12:56 AM

    Hi,

    Would it be fine if you'll share the link of the form? Thank you.

  • traceychardavoyne
    Replied on November 20, 2021 at 9:11 AM

    yes

  • Samuel_Ray Jotform Support
    Replied on November 20, 2021 at 9:23 AM

    Hi there,

    Please share your form's link with us so we can check it and give you a more accurate answer.

    You can use this as a guide: Where to Find My Form URL?

    Looking forward to your reply. Thank you!

  • traceychardavoyne
    Replied on November 20, 2021 at 10:07 AM

    https://form.jotform.com/213233812670045

  • Tracey Chardavoyne
    Replied on November 20, 2021 at 10:14 AM

    This was all I received in the email. Where am I supposed to find my results?

    1637421265 619910d131d44 Screenshot 10

  • Marina_V
    Replied on November 20, 2021 at 10:14 AM

    Hi there,

    Thank you for your update.

    Upon checking the form, it is blank and it does not contain any information.

    Could you give us detailed information about the issue?

    Awaiting your response. Thank you

  • Marina_V
    Replied on November 20, 2021 at 10:17 AM

    Hi,

    Thank you for the update.

    Have you tried contacting the owner of the form that you filled out?

  • traceychardavoyne
    Replied on November 20, 2021 at 1:33 PM

    It was DCL Covid testing. They aren’t responding.

  • Gaetan_B
    Replied on November 20, 2021 at 2:15 PM

    Hello Tracey,


    Unfortunately, this is on their end (they can activate and deactivate the option to send the PDF in their account), and we are not able to modify their account or settings without them acknowledgment first.


    In this case we could only recommend you to contact them again.


    Best regards