What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Advice Account Over Quota

    Asked by CristalSanCarlos on March 25, 2014 at 10:20 PM

    Would be nice to say that if you test the form from "My Forms" and pick the option "More", "View Form", the secure SSL submissions start counting, and after a few attempts (as a test) the account reaches it's quota and is disabled‏.

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    JotForm Support

    Answered by ashwin_d on March 26, 2014 at 01:58 AM

    Hello CristalSanCarlos,

    Please be noted that submissions are counted only when there is a valid submissions. If you submit your form successfully it is counted as a valid submission. 

    Upon checking your account, I found that you have received 21 submissions this month and out of which you have 11 SSL submissions. Only 10 SSL submissions are allowed in Free account and that is the reason why your forms are disabled.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!