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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is downgraded but we paid for Premium yearly subscription.

    Asked by Fresenius on March 25, 2014 at 11:41 PM

    hi,

     

    This is to to report regrading downgrading of my current plan.

    Last January 23, 2014 we paid 45$ for 1 year Prenium subscription.

    And now we receive email from your support that our subscription has been downgraded. 

     

    Please explain this and why we never ask regarding this matter.

     

    Attached is the invoice of what we have paid.

     

    Sincerely,

     

    Fresenius Medical care

    Screenshot
    email style size font
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 26, 2014 at 03:31 AM

    Hello Fresenius,

    Upon checking your payment details, I found that you have one more account with username "CDP". The email address used in this account is "Training.***@gmail.com". The premium yearly payment is actually applied to "CDP" account. 

    Your account "Fresenius" is a free account and over quota as you have received 50 SSL submission. You have also utilized 1.86 GB of upload space storage.

    Do you want us to move all the forms along with submission records to your "CDP" account?

    Thank you!

  • Profile Image

    Answered by CDP on March 26, 2014 at 04:00 AM
    Hi,
    Thank you for your prompt reply.
    Yes please assist me in transferring all my forms to CDP account.
    Will all submitted file will be transferred?
    Thank you in advance.
    Sincerely,
    ...
  • Profile Image

    Answered by CDP on March 26, 2014 at 04:10 AM
    Hi,
    Or can I just retain or use my fresenius account with premium plan?
    ...
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    JotForm Support

    Answered by ashwin_d on March 26, 2014 at 04:11 AM

    Hello CDP,

    As per your request, I have moved all the forms along with submissions records and uploads from your account to "CDP" account.

    Thank you!

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    Answered by CDP on March 26, 2014 at 04:20 AM
    Thank you so much
    ...
  • Profile Image

    Answered by CDP on March 26, 2014 at 04:30 AM
    Hi,
    Kindly remove disable or remove the Fresenius account.?
    Thank you
    Sincerely,
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 26, 2014 at 04:46 AM

    Hello,

    Upon your request, I have now deleted your account "Fresenius".

     

    Thank you!