Improper Photo Uploaded

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    Christine Oczkus 
    Asked on November 20, 2021 at 09:12 AM

    To whom it may concern,

    I arrived in the UK yesterday to stay with my boyfriend and his family, and just submitted my Covid Day 2 Test. On the form, it said to upload a video performing the test, as well as upload a photo performing the test. However, in the instructions provided with the testing kit, it said to upload a photo with my passport and my test results. The online form was worded incorrectly, so I believe I uploaded an incorrect photo. I tried to attach a photo of my passport as well as my negative test results, but the format wouldn’t allow it. Please let me know if you’ll need anything else.

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    Answered on November 20, 2021 at 09:24 AM

    Hi Christine,

    May we have the URL of the form that you're trying to fill out so we can check why it would not allow you to attach a picture.

    Also, we would like to recommend contacting the owner of the form to verify the kind of picture is necessary to be uploaded.

    We'll await your response. Thanks!