Jotform App: Passing URL parameters into an App Changing %20 to +

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    Randy_Vogl
    Asked on November 20, 2021 at 12:06 PM

    I am passing URL parameters into the APP to automatically fill out some pieces of data in forms linked to the APP. The data populates but the Jotform App is changing all spaces or %20 to a plus "+" which is changing the HTML values that are passed in. Is this a bug that needs to be addressed by Jotform or is there something that I can do on my side to pass in a URL parameter with a space in the value?1637428879_61992e8f06f04_Capture.JPG

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    John
    Answered on November 20, 2021 at 01:46 PM

    I was able to replicate the issue in the app:

    1637433890_6199422294797_

    But not when using the direct URL of the form:

    1637433946_6199425aa9242_

    I am sending this over to our backend team for further checking. We will let you know here as soon as we hear from them.

    Apologies for this inconvenience.

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    Randy_Vogl
    Answered on November 20, 2021 at 02:26 PM

    Thanks! The only additional feedback on would give on this issue is that, if I feed the URLs at the app root level, when I click on a form it will actually change the URL from %20 to +

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    John
    Answered on November 20, 2021 at 02:53 PM

    I was able to replicate that as well:

    1637438003_61995233567d4_approot.gif

    I am adding this to the escalated ticket. Thanks for reporting it.

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    ROBERTO ARIEL MANGUEL 
    Answered on November 21, 2021 at 11:59 AM

    +1 to this question.

    It´s absolutely critical for us to have this feature working properly. Would you please notify my as soon as it is fixed?


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    Ashwin
    Answered on November 21, 2021 at 01:12 PM

    @Roberto: I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/3529179

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    burak
    Answered on November 23, 2021 at 06:38 AM

    Hello all,

    This issue should be resolved now.

    Please let us know if the problem persists.

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    Randy_Vogl
    Answered on November 23, 2021 at 11:39 AM

    I am still having issues when going from the root page to a subform. It is still adding the +. It is working now if I go directly to the page. But won't persist if I go back a page it changes the passed URLs throughout the session while switching between pages.

    For us, this is important because we have some customers that we look up data in an internal database and send them a custom URL with data and some of that data has spaces and if Jotform is changing the spaces to + then it can generate errors all over the place.


    Additionally, it would be super helpful if at some point we could have conditions for displaying forms and links on the homepage. For me it would be helpful based on URL parameters immediately, but I could also see uses for unlocking other forms after they have submitted other forms.
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    parker
    Answered on November 23, 2021 at 12:30 PM

    Hello,

    I'm a bit confused, if you have a link and then hit back on the browser and then forward it's not working or is it something else? Can you provide an example link and what it is you're doing to recreate what's happening, if possible with a video or screenshots.

    I have also moved asking to add conditions to it's own ticket where I'll make that a feature request for you here https://www.jotform.com/answers/3535109.

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    Randy_Vogl
    Answered on November 23, 2021 at 01:51 PM

    Thanks guys,

    If you look at the video that was made by JohnRex Jotform Support Answered on November 20, 2021 at 02:53 PM. You will see what I am talking about. If you can't reproduce that I can send you a video, but it is the exact same thing

    this is the form that I am using for testing you should be able to go to this link and then click on the form. and it will change %20 to +

    https://www.jotform.com/app/213235327587156?test=this%20is%20a%20test

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    Randy_Vogl
    Answered on November 23, 2021 at 01:55 PM

    Upon further inspection, it looks like you guys are changing the URL to + but translating those back into spaces on the form. So I might be wrong, sorry, I can do some testing on that and see if it creates any unintended errors. But my simple tests are working on the form. Sorry the original form I was passing URLs to had them as hidden fields so I couldn't see anything but the URL changing

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    John
    Answered on November 23, 2021 at 03:01 PM

    I was able to confirm that it's now working as intended:

    1637697537_619d4801a8df7_appurl.gif

    Although the URL parameters show "+" signs, the data being pre-populated to the fields are the ones we intended to be added.

    Let us know if it works the same on your end and if so, we can now close this ticket as RESOLVED.

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    Randy_Vogl
    Answered on November 23, 2021 at 06:43 PM

    Yes, after further testing it is working. You can close the case.

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    Randy_Vogl
    Answered on December 11, 2021 at 12:14 PM

    This issue is back again. I am now having +'s added to my forms again.

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    John
    Answered on December 11, 2021 at 12:56 PM

    I am able to replicate the issue in the same test form:

    1639245317_61b4e605464b2_

    I am re-opening this ticket and tap our developers to have this investigated.

    We'll inform you here once we received an update.

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    burak
    Answered on December 13, 2021 at 05:03 AM

    Hello again,

    Sorry for the inconvenience. This issue should be resolved now. Please check and let me know if the issue persists.

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    Randy_Vogl
    Answered on December 13, 2021 at 04:52 PM

    Fixed again, Thanks!

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    Randy_Vogl
    Answered on April 08, 2022 at 01:17 PM

    This issue is back AGAIN.

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    parker
    Answered on April 08, 2022 at 02:31 PM

    Hello,

    I apologize for the inconvenience. I was able to replicate this again in testing and I have re opened this ticket and reached out to the developer to see if they can get this resolved.


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    burak
    Answered on April 08, 2022 at 02:43 PM

    Hello,

    Sorry for the inconvenience. The issue should be resolved now. I'll make sure this won't happen again.

    Thanks for your understanding.