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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Save form to complete later

    Asked by activesalisbury on March 26, 2014 at 06:15 AM

    I have created a form that will allow users to save and return later to complete, however when the user returns to complete the form having saved for later use all of the previous entered information has disappeared. I checked the advanced settings for autofil and change the time to keep the information to 2 weeks and saved, if I close the browser and return to the form and form preferences the time to save the data has returned to 1 day.

     

    Please help as I have had two applicants that have spent some time inputting information only to find that their information has disappeared when they return.

    http://form.jotform.com/form/12924100246

    Page URL:
    http://www.salisburycitycouncil.gov.uk/index.php?option=com_content&am<br/>p;view=article&amp;id=83&amp;Itemid=199

    save form complete later JotForm settings find saved
  • Profile Image
    JotForm Support

    Answered by jonathan on March 26, 2014 at 08:24 AM

    Hi,

    Please refer to this guide -How-to-Enable-Auto-Fill-Feature-Save-Form-Entries-to-Continue-Later

    In the advance settings, you also need to enable the Autofill option for the save later to work.

     

    Please update your form settings and make sure that this is properly setup.

    Inform us if issue persist.

    Thanks.

  • Profile Image

    Answered by activesalisbury on March 26, 2014 at 10:30 AM
    Thank you that seems to have solved some on the problem however, q10 does not retain information
    Can you help with this?
    http://form.jotformpro.com/form/40414382243951?session=ascadden@salisburycitycouncil.gov.uk
    Thank you
    Annie
    Annie Scadden
    Community Development and Partnership Manager
    Salisbury City Council
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on March 26, 2014 at 01:20 PM

    We're glad to hear that this helped you out. I checked on this more involving question 10 with a couple different tests where I realized it is a row widget which you are using. Because of this it is only going to retain the data if it's been actually " added " versus just entered with nothing done otherwise it does not carry over including to be remembered by the browser or form's cache so that is why.

  • Profile Image

    Answered by activesalisbury on March 27, 2014 at 07:40 AM
    Thank you
    Is there any way I can include a button that will ‘add’ this information so that it does get included and carried over in the browser?
    Thanks
    Annie
    Annie Scadden
    Community Development and Partnership Manager
    Salisbury City Council
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on March 27, 2014 at 09:48 AM

    Hi Annie,

    It seems the only workaround to this is to use the regular Textboxes instead of the widget. Unfortunatelly, the widget was not included on the save session of the form.

    You can add multiple textboxes and just align them in column position. You can align them using the shrink option. Refer to this guide also http://www.jotform.com/help/90-Form-Field-Positioning

    Hope this help. Inform us if you need further assistance.

    Thanks.