Why is my form disabled? why can't I log into my account?

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    Project Yufe 
    Asked on November 20, 2021 at 05:23 PM

    Hi. I tried to log into my account and it keeps showing an error messgage. also the form i created is suddenly not found/closed.


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    JohnRex
    Answered on November 20, 2021 at 05:35 PM

    Your account was suspended as it contains a copyright logo below:

    1637447129_619975d924d64_

    For us to reactivate the account:

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your form/s are used

    2. Your website or proof of affiliation to a legitimate institution

    3. Share with us a document that will prove that you're authorized to use the said logos

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Ticket #3528214 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.