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Project YufeAsked on November 20, 2021 at 5:23 PM
Hi. I tried to log into my account and it keeps showing an error messgage. also the form i created is suddenly not found/closed.
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John Support Team LeadReplied on November 20, 2021 at 5:35 PM
Your account was suspended as it contains a copyright logo below:
For us to reactivate the account:
In order to reactivate your account, kindly provide us the following information:
1. The URL where your form/s are used
2. Your website or proof of affiliation to a legitimate institution
3. Share with us a document that will prove that you're authorized to use the said logos
We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.
Send these proofs to reviewers@jotform.com with Ticket #3528214 as your subject. We will let you know about the status of your account after a thorough review of your proofs.
Or, we can just remove the logos and lift the suspension of your account.