Remove avatar on app

  • safetylabplus
    Asked on November 20, 2021 at 9:41 PM

    How do I not show my avatar on my app?

  • John Support Team Lead
    Replied on November 20, 2021 at 10:35 PM

    If you're referring to this:

    1637465644 6199be2cb5f9e  Screenshot 10

    Unfortunately, there is no option to remove it. That's being used to toggle the menu in case the user would like to log in to their Jotform account before submitting any forms in the app.

    Please confirm if that's the one you're referring to so we can file a feature request to our developers.

  • safetylabplus
    Replied on November 21, 2021 at 6:58 AM

    Yes, that is what I'm referring too. But if you share the app with someone, they can see your info if you hover over it. That does not make sense. What's the point in sharing it with someone then?

    This is a deal breaker for me and really doesn't make sense to me not being able to remove it.

  • Mianala Jotform Support
    Replied on November 21, 2021 at 7:33 AM

    Hello there,

    This avatar can be hidden by disabling the Allow users to access their submissions through the app option in the Publish tab:


    21 11 2021 15 22 39 Screenshot 10

    21 11 2021 15 27 04 Screenshot 21

    Let us know if you need further assistance.

  • safetylabplus
    Replied on November 21, 2021 at 10:09 AM

    I just unchecked the box and still see it when I preview the app??

  • safetylabplus
    Replied on November 21, 2021 at 10:14 AM

    That does not work???

  • Mianala Jotform Support
    Replied on November 21, 2021 at 10:17 AM

    Could you please try it on mobile phone?

    21 11 2021 18 15 53 Screenshot 10

    Please share the App URL link so we can check it.

    Thanks.

  • safetylabplus
    Replied on November 21, 2021 at 10:22 AM

    Just tried it on my phone but and it still shows up...


    https://www.jotform.com/app/213216970127149

  • Mianala Jotform Support
    Replied on November 21, 2021 at 10:28 AM

    I just checked your app and this is what I see on my end.

    21 11 2021 18 25 15 Screenshot 10

    Could you please share a screenshot?

  • safetylabplus
    Replied on November 21, 2021 at 10:31 AM

    Do I need to reinstall it on my phone? Resend the link?

  • safetylabplus
    Replied on November 21, 2021 at 10:35 AM

    I just resent the link, uninstalled it and then reinstalled it on my phone.

    I still see the avatar...

  • Mianala Jotform Support
    Replied on November 21, 2021 at 10:40 AM

    Maybe you're still loging in your Jotform account but you're the app owner.

    Please try signing out then reopen the App. You also can use another browser.

    21 11 2021 18 34 58 Screenshot 10

    Let us know how it works on your end.



  • Mianala Jotform Support
    Replied on November 21, 2021 at 10:41 AM

    Here is how you can share a screenshot to our support forum.


    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/


    Thanks.

  • safetylabplus
    Replied on November 21, 2021 at 10:50 AM

    I signed out and opened the app on my phone and still see the avatar

  • safetylabplus
    Replied on November 21, 2021 at 10:57 AM

    I just sent it to my wife's phone (she is not the owner) and the avatar is gone. So, must be something with ownership. But I can't seem to get it to disappear even if I log out

  • safetylabplus
    Replied on November 21, 2021 at 11:05 AM

    I logged out on my phone then reopened it and the avatar is gone.

  • Mianala Jotform Support
    Replied on November 21, 2021 at 11:10 AM

    We're glad to know that avatar is gone.


    Let us know if you need further assistance.

  • safetylabplus
    Replied on November 21, 2021 at 11:11 AM

    Thanks!!