-
safetylabplusAsked on November 20, 2021 at 9:41 PM
How do I not show my avatar on my app?
-
John Support Team LeadReplied on November 20, 2021 at 10:35 PM
If you're referring to this:
Unfortunately, there is no option to remove it. That's being used to toggle the menu in case the user would like to log in to their Jotform account before submitting any forms in the app.
Please confirm if that's the one you're referring to so we can file a feature request to our developers.
-
safetylabplusReplied on November 21, 2021 at 6:58 AM
Yes, that is what I'm referring too. But if you share the app with someone, they can see your info if you hover over it. That does not make sense. What's the point in sharing it with someone then?
This is a deal breaker for me and really doesn't make sense to me not being able to remove it.
-
Mianala Jotform SupportReplied on November 21, 2021 at 7:33 AM
Hello there,
This avatar can be hidden by disabling the Allow users to access their submissions through the app option in the Publish tab:
Let us know if you need further assistance.
-
safetylabplusReplied on November 21, 2021 at 10:09 AM
I just unchecked the box and still see it when I preview the app??
-
safetylabplusReplied on November 21, 2021 at 10:14 AM
That does not work???
-
Mianala Jotform SupportReplied on November 21, 2021 at 10:17 AM
Could you please try it on mobile phone?
Please share the App URL link so we can check it.
Thanks.
-
safetylabplusReplied on November 21, 2021 at 10:22 AM
-
Mianala Jotform SupportReplied on November 21, 2021 at 10:28 AM
I just checked your app and this is what I see on my end.
Could you please share a screenshot?
-
safetylabplusReplied on November 21, 2021 at 10:31 AM
Do I need to reinstall it on my phone? Resend the link?
-
safetylabplusReplied on November 21, 2021 at 10:35 AM
I just resent the link, uninstalled it and then reinstalled it on my phone.
I still see the avatar...
-
Mianala Jotform SupportReplied on November 21, 2021 at 10:40 AM
Maybe you're still loging in your Jotform account but you're the app owner.
Please try signing out then reopen the App. You also can use another browser.
Let us know how it works on your end.
-
Mianala Jotform SupportReplied on November 21, 2021 at 10:41 AM
Here is how you can share a screenshot to our support forum.
https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/
Thanks.
-
safetylabplusReplied on November 21, 2021 at 10:50 AM
I signed out and opened the app on my phone and still see the avatar
-
safetylabplusReplied on November 21, 2021 at 10:57 AM
I just sent it to my wife's phone (she is not the owner) and the avatar is gone. So, must be something with ownership. But I can't seem to get it to disappear even if I log out
-
safetylabplusReplied on November 21, 2021 at 11:05 AM
I logged out on my phone then reopened it and the avatar is gone.
-
Mianala Jotform SupportReplied on November 21, 2021 at 11:10 AM
We're glad to know that avatar is gone.
Let us know if you need further assistance.
-
safetylabplusReplied on November 21, 2021 at 11:11 AM
Thanks!!