Remove avatar on app

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    safetylabplus
    Asked on November 20, 2021 at 09:41 PM

    How do I not show my avatar on my app?

  • Profile Image
    JohnRex
    Answered on November 20, 2021 at 10:35 PM

    If you're referring to this:

    1637465644_6199be2cb5f9e_

    Unfortunately, there is no option to remove it. That's being used to toggle the menu in case the user would like to log in to their Jotform account before submitting any forms in the app.

    Please confirm if that's the one you're referring to so we can file a feature request to our developers.

  • Profile Image
    safetylabplus
    Answered on November 21, 2021 at 06:58 AM

    Yes, that is what I'm referring too. But if you share the app with someone, they can see your info if you hover over it. That does not make sense. What's the point in sharing it with someone then?

    This is a deal breaker for me and really doesn't make sense to me not being able to remove it.

  • Profile Image
    Mianala
    Answered on November 21, 2021 at 07:33 AM

    Hello there,

    This avatar can be hidden by disabling the Allow users to access their submissions through the app option in the Publish tab:


    21_11_2021_15_22_39.png

    21_11_2021_15_27_04.png

    Let us know if you need further assistance.

  • Profile Image
    safetylabplus
    Answered on November 21, 2021 at 10:09 AM

    I just unchecked the box and still see it when I preview the app??

  • Profile Image
    safetylabplus
    Answered on November 21, 2021 at 10:14 AM

    That does not work???

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    Mianala
    Answered on November 21, 2021 at 10:17 AM

    Could you please try it on mobile phone?

    21_11_2021_18_15_53.png

    Please share the App URL link so we can check it.

    Thanks.

  • Profile Image
    safetylabplus
    Answered on November 21, 2021 at 10:22 AM

    Just tried it on my phone but and it still shows up...


    https://www.jotform.com/app/213216970127149

  • Profile Image
    Mianala
    Answered on November 21, 2021 at 10:28 AM

    I just checked your app and this is what I see on my end.

    21_11_2021_18_25_15.png

    Could you please share a screenshot?

  • Profile Image
    safetylabplus
    Answered on November 21, 2021 at 10:31 AM

    Do I need to reinstall it on my phone? Resend the link?

  • Profile Image
    safetylabplus
    Answered on November 21, 2021 at 10:35 AM

    I just resent the link, uninstalled it and then reinstalled it on my phone.

    I still see the avatar...

  • Profile Image
    Mianala
    Answered on November 21, 2021 at 10:40 AM

    Maybe you're still loging in your Jotform account but you're the app owner.

    Please try signing out then reopen the App. You also can use another browser.

    21_11_2021_18_34_58.png

    Let us know how it works on your end.



  • Profile Image
    Mianala
    Answered on November 21, 2021 at 10:41 AM

    Here is how you can share a screenshot to our support forum.


    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/


    Thanks.

  • Profile Image
    safetylabplus
    Answered on November 21, 2021 at 10:50 AM

    I signed out and opened the app on my phone and still see the avatar

  • Profile Image
    safetylabplus
    Answered on November 21, 2021 at 10:57 AM

    I just sent it to my wife's phone (she is not the owner) and the avatar is gone. So, must be something with ownership. But I can't seem to get it to disappear even if I log out

  • Profile Image
    safetylabplus
    Answered on November 21, 2021 at 11:05 AM

    I logged out on my phone then reopened it and the avatar is gone.

  • Profile Image
    Mianala
    Answered on November 21, 2021 at 11:10 AM

    We're glad to know that avatar is gone.


    Let us know if you need further assistance.

  • Profile Image
    safetylabplus
    Answered on November 21, 2021 at 11:11 AM

    Thanks!!