The AUTORESPONDER & NOTIFICATION features are are not working

  • maintenanceadmin
    Asked on November 21, 2021 at 1:05 AM

    Hi,


    We're trying to get the benefit of AUTORESPONDER & NOTIFICATION but, unfortunately, we are not able to. Everything seems right and these features used to work in past yet suddenly stopped.

    1637474668 6199e16c934ee Screenshot 10


    Best regards,

    Ahmed

  • Ahmed_S
    Replied on November 21, 2021 at 2:32 AM

    Hello Ahmed,

    Thank you for contacting Jotform Support.

    Please check your SMTP server since the Sender Email for the Notification and the Autoresponder of your form is currently set to your SMTP, otherwise you may change it to our noreply@jotform.com.

    1637479687 6199f5079ed5c 9 Screenshot 10

    Please give it a try and let us know if you need further assistance, we are happy to help.