The AUTORESPONDER & NOTIFICATION features are are not working

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    maintenanceadmin
    Asked on November 21, 2021 at 01:05 AM

    Hi,


    We're trying to get the benefit of AUTORESPONDER & NOTIFICATION but, unfortunately, we are not able to. Everything seems right and these features used to work in past yet suddenly stopped.

    1637474668_6199e16c934ee_


    Best regards,

    Ahmed

  • Profile Image
    Ahmed_S
    Answered on November 21, 2021 at 02:32 AM

    Hello Ahmed,

    Thank you for contacting Jotform Support.

    Please check your SMTP server since the Sender Email for the Notification and the Autoresponder of your form is currently set to your SMTP, otherwise you may change it to our noreply@jotform.com.

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    Please give it a try and let us know if you need further assistance, we are happy to help.