What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    You've taken two payments out

    Asked by lovenew on March 26, 2014 at 09:30 AM


    I downgraded my package earlier this month as I found we didn't require the higher payment package. However, you seem to have taken the payment out anyway. Could you please refund the money to my paypal account and I will cancel this so no future payments are taken.



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    JotForm Support

    Answered by ashwin_d on March 26, 2014 at 12:02 PM

    Hello Helen,

    Upon checking our records, I was unable to find any cancellation request form you.

    Please be noted that you have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription and initiate the refund process.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Do get back to us once you cancel your subscription and we will initiate the refund process of economy plan.

    Thank you!

  • Profile Image

    Answered by lovenew on March 27, 2014 at 03:53 AM

    Thanks - I have now cancelled this. I look forward to your refund

    You have successfully cancelled your subscription to JotForm economy monthly

    You will not be invoiced for this Subscription again.




    Cancellation Details


    Cancellation Date:  Mar 26, 2014


    Subscription Name:  JotForm economy monthly Subscription Number:  S-2KH56307365283607





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    JotForm Support

    Answered by jonathan on March 27, 2014 at 06:05 AM

    Hi Helen,

    I can see that you now have successfully cancelled the subscription via Paypal.

    The refund process should take about a week before it will reflect on your account. You can check it again then.

    Thank you.

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    JotForm Support Manager

    Answered by Jeanette on March 31, 2014 at 07:48 PM

    We have issued a refund for the extra charge ($19.95)

    Kind regards