We want to cancel our subscription today. What do we need to do?

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    Asked on November 21, 2021 at 08:36 AM
  • Profile Image
    Answered on November 21, 2021 at 08:43 AM


    If you want to cancel your subscription, please follow the steps below:

    1. Make sure you are logged in using your Jotform account/username at https://www.jotform.com/login/.

    2. Next, hover/click the profile icon (avatar) at the top right corner and click your username to access the Account page.  


    3. Click the Billing tab or access the tab directly by this link: https://www.jotform.com/myaccount/billing

    From your current plan, you can switch to the Starter/FREE plan by clicking on the Downgrade button.


    4. A pop-up window will provide additional information about the downgrade. Please follow the instructions mentioned to proceed with canceling your plan or switching back to the “Free” account.

    Please do take note of the following:

    1. After confirming the subscription cancellation, the subscription will no longer be billed on the Next Billing Date.

    2. Although there will be no further billing charges after the subscription cancellation, the account will still remain on paid status (Bronze, Silver, Gold) for the period you paid for.

    3. The subscription will automatically downgrade to the Starter/FREE plan on the date of its subscription expiration. 

    4. The subscription expiration date is usually the indicated date in the Next Billing Date that can be seen in the My Account – Billing Page.

    5. If your subscription is directly paid via Paypal, you might need to directly cancel it in your Paypal account. Here’s the link to that specific guide that you can follow.